Refund Policy - The Love Remains

Your satisfaction and peace of mind are my highest priorities. I understand the deeply personal nature of memorial pieces and want to ensure you are completely happy with your memorial tile.

Satisfaction Guarantee

If you are not entirely satisfied with your memorial piece for any reason, I offer a full refund with no questions asked. Your comfort and satisfaction are what matter most to me.

Refund Process

Simply contact me at themonstercompanynz@gmail.com

I will process your full refund immediately

You are welcome to keep your memorial pieces

Custom Orders

Even though each piece is personally customized with your loved one's ashes, my refund policy remains the same - if you're not completely satisfied, you will receive a full refund.

Shipping Costs

All shipping costs (including the ash collection kit shipments) are included in your refund.

Timeframe

There is no time limit on requesting a refund. I understand that processing grief takes time, and I want you to feel completely comfortable with your memorial piece.

Contact

If you have any concerns about your order, please don't hesitate to reach out to me at themonstercompanynz@gmail.com

I'm here to help ensure you have a memorial piece that brings you comfort and peace.